01 — Overview

Our Refund Commitment

Tab Redesign is a browser extension that can be installed for free from the Chrome Web Store. Currently, all core split-screen features are completely free, allowing users to use all functions without paying.

If you purchased paid premium features or subscription packages through our official website, we are committed to a fair and transparent refund policy. Tab Redesign's paid premium features or subscription services are sold through Merchant of Record providers (such as Creem or PayPro Global). These Merchant of Record providers act as the legal sellers in this transaction and are responsible for handling payments, refunds, taxes, and related matters. This refund policy applies to paid services purchased through tabredesign.com or our official links. We may assist in collecting and evaluating refund requests, but the final approval and execution of refunds rests with the Merchant of Record provider.

For transactions completed through the Chrome Web Store's in-app payment system, refunds follow Google's refund policy; please contact Google support directly for assistance.

02 — Service Provider Information

Service Provider

The following is information on the legally registered business entity responsible for this service; all refund requests are handled by this entity.

Business Entity Information
Service Provider Name LINGHAN XU Sole Proprietor
Registration address 1987 Cogswell Cir, Los Banos, California 93635, United States
Refund contact email [email protected]
Business type Sole Proprietor
03 — Refund Conditions

Under what circumstances can a refund be requested?

We process every refund request in good faith and reserve the right to make the final approval based on the specific circumstances and Merchant of Record's policies. The following details the specific situations that qualify for and disqualify you from receiving a refund, for your reference.

For consumers in the EU, UK, and other regions, you may have additional statutory cancellation rights (usually a 14-day no-reason cancellation), subject to applicable laws.

We reserve the right to refuse refund requests in cases of abuse of our refund policy or fraudulent activity.

In situations where a refund is typically available:
If the product has a technical malfunction that we cannot repair within 14 days of purchase.
Mispurchase due to product description being significantly different from actual function
Multiple charges due to duplicate billing or system errors
Other special circumstances that we deem reasonable
Situations where refunds are generally not given:
Refund requests submitted more than 14 days after purchase (unless otherwise mandated by applicable law)
Refund request made after the service has been fully utilized
Due to changes in personal preferences, no longer needing the service, or problems with the user's own device/network.
Any related claims arising from the free version
04 — Application Process

How to apply for a refund

Please follow these steps to submit a refund request, and we will process it for you as soon as possible.

1
Send a refund request email
Please send an email to [email protected] with the subject line "Refund Request" and include your order number, purchase date, and the specific reason for your refund request in the body of the email.
2
Awaiting confirmation reply
We will reply to your application email within 1 business day, confirming receipt of your request and providing guidance for the next steps. We may require you to provide more information (such as a description of the problem, screenshots, etc.).
3
Review
Once we approve your request, we will submit a refund request through the Merchant of Record service provider.
4
Refund received
Merchant of Record will process the refund and return it to your account via the original payment method. Typically, the refund will arrive within 5–10 business days after it is initiated (depending on the bank/payment institution).
05 — Processing Time

Refund processing time

We are committed to processing every refund request as quickly as possible. The following are the estimated timeframes for each stage.

Time reference
Application Confirmation Reply within 1 business day
Approval Decision Within 3 business days of receiving complete information
Refund Initiation 1-2 business days after approval
Funds received Depending on the bank or payment institution, it usually takes 5–10 business days.
06 — Special Circumstances

Special Circumstances Explanation

Automatic subscription renewal:You can manage or cancel your subscription at any time through the subscription management page provided by Merchant of Record to avoid new charges. Cancellation will take effect at the end of the current billing cycle. Completed subscription renewals are generally non-refundable unless there is a billing error or legal requirement.

Purchase during promotions or at a discount:Purchases made at a discounted price during the promotional period are also eligible for this refund policy, with the refund amount based on the actual amount paid.

Currency and Exchange Rates:For transactions involving currencies other than USD, the refund amount will be settled in the original currency of the fee. Differences due to exchange rate fluctuations are not covered by the refund.

Unless otherwise provided by law:Where applicable laws provide otherwise, you may enjoy additional consumer rights.

Dispute Resolution:If you disagree with our refund decision, you can appeal further at [email protected]. We will carefully consider each appeal and strive to find a fair solution.

07 — Contact Us

Need help? Contact us

If you have any questions about this refund policy, or need to submit a refund request, please feel free to contact us. We promise to reply to your email within one business day.