01 — Overview

Our Refund Commitment

Tab Redesign is a browser extension that can be installed and used for free from the Chrome Web Store. All core split-screen features are provided completely free of charge, allowing users to use all features without paying.

If you purchased paid premium features or subscription packages through our official website, we are committed to a fair and transparent refund policy. This policy applies to all transactions made directly through tabredesign.com.

For transactions completed through the Chrome Web Store's in-app payment system, refunds follow Google's refund policy; please contact Google support directly for assistance.

02 — Service Provider Information

Service Provider

The following is information on the legally registered business entity responsible for this service; all refund requests are handled by this entity.

Business Entity Information
Service Provider Name LINGHAN XU Sole Proprietor
Federal Employer Identification Number (EIN) 414132599
Registration address 1987 Cogswell Cir, Los Banos, California 93635, United States
Refund contact email [email protected]
Business type Sole Proprietor
03 — Refund Conditions

Under what circumstances can a refund be requested?

We process every refund request in good faith. The following details the specific circumstances under which you are eligible for a refund and which are not, for your reference.

Eligible for refund
If the product has a technical malfunction that we cannot repair within 14 days of purchase.
Mispurchase due to product description being significantly different from actual function
Multiple charges due to duplicate billing or system errors
If the product is completely unusable on your device within 14 days of purchase.
Unauthorized account theft or fraudulent spending
Not eligible for refund
Refund requests submitted more than 14 days after purchase
Applications submitted after more than 80% of the subscription period has been used.
Personal preferences have changed or the product is no longer needed.
Functional abnormalities caused by improper operation or user's own environment
Any related claims arising from the free version
04 — Application Process

How to apply for a refund

Please follow these steps to submit a refund request, and we will process it for you as soon as possible.

1
Send a refund request email
Please send an email to [email protected] with the subject line "Refund Request" and include your order number, purchase date, and the specific reason for your refund request in the email body.
2
Awaiting confirmation reply
We will reply to your application email within 1 business day, confirming receipt of your request and providing guidance on the next steps.
3
Provide necessary information
If necessary, we may ask you to provide screenshots of your purchase receipts or a description of any technical issues you encounter so that we can accurately assess your application.
4
Refund received
Once your application is approved, the refund will be returned to your original payment method. The arrival time depends on the bank or payment institution, and is usually 5–10 business days.
05 — Processing Time

Refund processing time

We are committed to processing every refund request as quickly as possible. The following are the estimated timeframes for each stage.

Time reference
Application Confirmation Reply within 1 business day
Approval Decision Within 3 business days of receiving complete information
Refund Initiation 1-2 business days after approval
Funds received Depending on the bank or payment institution, it usually takes 5–10 business days.
06 — Special Circumstances

Special Circumstances Explanation

Automatic subscription renewal:If you wish to cancel automatic renewal, please notify us at least 48 hours before the start of the next billing cycle. Completed renewal cycles are generally non-refundable; however, in the event of an accidental renewal due to a system error, a full refund will be issued.

Purchase during promotions or at a discount:Purchases made at a discounted price during the promotional period are also eligible for this refund policy, with the refund amount based on the actual amount paid.

Currency and Exchange Rates:For transactions involving currencies other than USD, the refund amount will be settled in the original currency of the fee. Differences due to exchange rate fluctuations are not covered by the refund.

Dispute Resolution:If you disagree with our refund decision, you can appeal further at [email protected]. We will carefully consider each appeal and strive to find a fair solution.

07 — Contact Us

Need help? Contact us

If you have any questions about this refund policy, or need to submit a refund request, please feel free to contact us. We promise to reply to your email within one business day.